Returns & remedies

We do not offer returns or exchanges for change of mind.

If your item arrives damaged, is incorrect, or has another issue that is apparent on delivery, please contact us within 7 days of delivery and include clear photographs of the item and the issue.

If a fault becomes apparent after this period, please contact us as soon as possible.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, or another remedy under the Australian Consumer Law.

We may ask for proof of purchase or additional information where needed to review the issue.

If a returned item is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return shipping costs.

The 7-day contact request does not exclude or limit any rights or remedies you may have under the Australian Consumer Law.