Shipping

We currently ship to Australia only.

Orders are sent from Japan by Japan Post EMS with tracking. A flat shipping fee of A$30 applies to each order.

Your piece will be dispatched from Japan in approximately one week. This is an estimate for the time before your order is shipped and does not include international transit time.

Delivery times vary depending on destination, customs clearance, postal operations, public holidays, and other circumstances outside our control. Delivery dates are not guaranteed.

Tracking information will be provided after your order has been dispatched.

Please check your shipping address carefully before placing your order.

If you need to change your shipping address, please contact us within 24 hours of placing your order.

We cannot guarantee that shipping-address changes can be accepted after this 24-hour period.

If a parcel is returned to us because the shipping address provided was incorrect or incomplete, or because the parcel was not collected, we will contact you to discuss redelivery.

If the return resulted from information or circumstances within the recipient’s control, the additional redelivery shipping charge must be paid before the parcel is sent again.

We will not charge additional redelivery shipping where the return resulted from an error on our part or a delivery issue for which the recipient was not responsible.

If your tracking has not updated for an extended period or you believe your parcel may be lost, please contact us.

We will investigate the shipment with Japan Post and work with you toward an appropriate resolution.

Because each EN is individually handcrafted, an identical replacement may not be available.

If your item arrives damaged, please contact us and keep the item, packaging, and contents while we review the issue.

Please include clear photographs of the item, packaging, and any visible damage when you contact us.

Any taxes collected at checkout will be shown before you complete your purchase.

If additional import duties, taxes, or customs charges are imposed by Australian authorities and are not collected at checkout, they are the responsibility of the recipient where applicable.

Customs requirements and charges may change, and customs clearance may affect delivery time.

Nothing in this policy is intended to exclude or limit rights that cannot lawfully be excluded under the Australian Consumer Law.